At Kkaurart, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your order, we’re here to help.

Returns

Eligibility for Returns:

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• You have 14 calendar days from the date you received your item to initiate a return.

Non-Returnable Items:

• Custom or commissioned paintings.
• Digital downloads or any digital products.
• Items purchased on sale or with a discount code.

Return Process:

• To initiate a return, please contact us at [your email address] with your order number and the reason for the return. We will provide you with further instructions on how to return your item.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Return Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

Refunds

Eligibility for Refunds:

• If your return is approved, we will process your refund within 7 business days. The refund will be applied to your original method of payment.

Partial Refunds:

• In certain situations, only partial refunds are granted (e.g., items with obvious signs of use, any item not in its original condition, or any item that is returned more than 14 days after delivery).

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [your email address].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your email address] with your order number and details about the defect or damage. We will provide further instructions on how to proceed with the exchange.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us at: